• Bags larger than A4.
• Food and Drink (there are water points on site, empty bottles are permitted).
• Controlled & psychoactive substances, other than prescription drugs (matching ID is required).
• Dogs / other animals (with the exception of assistance dogs).
• Bikes / skateboards / scooters.
• Folding chairs / selfie sticks / flag poles / golf umbrellas.
• Glass / aerosols / gas canisters /  BBQs / weapons / sharp objects.
• Pyrotechnics / flares / fireworks / lasers / laser pens.
• Megaphones / large amplification equipment / klaxons / air horns.
• Drones / unmanned aerial vehicles.
• Professional camera / filming equipment (hand held personal cameras are permitted).
• Make-up and Sunscreen are permitted, you may be asked to test on yourself.

• Piano People is at Southwark Park, London on Friday 23rd August.
• There is step-free access into the site.
• The site is very flat and is approximately 0.07 km2
• If looking at google maps, the site is the northern area of Southwark Park where the Bowl Club and Bandstand is.
• The site is grass and flat and has hard string paths throughout.

• Companion/PA tickets available at no additional fee are available on request, please contact up on our access email address. We will not ask for evidence of accessibility requirements.
• There is a viewing platform at the mainstage.
• At stage 2 there is a viewing area with a barrier
• All accessible toilets have a code which can be given to you by a member of security who will be near the toilets. You can also get the code from the medical or welfare tents. We will also send this code out via email to ticket holders who have requested a free Companion/PA ticket.
• There is no venue-specific parking.

• The taxi drop-off point is 0.3 miles from the entrance.
• The entrance is at the northeast corner of the park, use the postcode SE16 2FD to see on the map
• Below shows the distances from the closest stations to the entrance and from the exit.

• The site is open on Friday 23rd August 2024 from 14.00 – 22:30 with Last Entry 17.30pm
• The busiest times to arrive are between 14.00 and 17.00.
• The venue is accessible from the road onto a hard string path
• There is a dedicated accessible wide entry lane.
• The event site will be well sign posted and stewards in the local vicinity will be able to direct anyone who is finding it difficult to locate the entrance.
• When you arrive at the site please head to the main entrance, before the lanes there will be stewards who can help direct and escort you to the correct lane.
• If you have any access requirements to avoid crowds, please contact us and let the staff at the entrance know, they will be able to provide some assistance to escort you through the entrance.

• There are 2 toilet locations on site.
• Each toilet location has 1 accessible toilet.
• From each stage there are accessible toilets within a 25m to 50m range

• We welcome attendees who need to bring medicines, food or drink to manage a medical condition or medical equipment. Please let the security know at the entrance that you have this for medical reasons (food and drink is not allowed normally).
• Please contact us if you have any concerns.
• On site we have a medical tent for any incidents and emergencies. We also have a welfare tent and a safe space which has trained professionals who can deal with incidents such as anxiety attacks.
• Any of our security or staff will be able to direct you to these tents.

• There are no services offered such as loops, intra red or mobile connect systems.

• We welcome assistance dogs, please just contact us in advance. We may ask for proof that any dog is registered with an organisation that is a member of Assistance Dogs UK.
• There is a spending location for assistance dogs at the welfare area

• There may be some strobe lighting at the event

• There are three main bars at the event. All bars have large print menus and lowered access points.
• If for any reason our accessibility information or services changes, we will notify ticket holders via email and update this page accordingly.
• Festival staff including SIA Security, stewards and the event management team will be briefed to work with attendees with access requirements in the event of a site evacuation. The event management team will work with attendees to cater for their needs should any other access related issues arise while on site.

SPOT

If something happens to you or you witness something go straight to the nearest security.

REPORT

Security will radio the Response Team and our Welfare Security Officer who are equipped to deal with your issue.

RESPOND

If you can and wish to identify the individual responsible, our Response Team will pull them aside. If found to contravene our policy they will be ejected and banned from the festival.

RELIEF

Our designated Welfare Area is a safe, confidential and supportive space where you can stay as long as you like.

General enquiries: hello@pianopeople.club

Community Hotline Number: 0207 112 9277